Confessions of a Credit Manager How should you approach collecting your Accounts Receivable from your customer? I suggest following the 4 Ps: Prepared, Professional, Punctual,

Do you know how to collect from your customers? Good Question.   I know because I follow the 4 Ps of Collections: Be Prepared, Be Professional,

You can’t be in two places at the same time.   It is a fact, a law of physics.   And it is one of the things

Do you have the right stuff to be a Credit or Collections manager?  To be fair, not everyone does.  Most people in this line of

Are your company’s sales incentive programs “out to lunch”?   Incentives matter.  For the sales team, they usually come in the form of bonuses and commissions. 

Leaving Credit Decisions to Non-Credit Staff Who should make Credit decisions?   The answer seems obvious: the Credit Team should make Credit decisions.   But should they

Part 4 – Missing the Warning Signs of Insolvency If you have played Trivial Pursuit, you may have come across a question in the original

Part 3 – Waiting too long to collect I cannot tell you how many times a fellow employee has come up to me and said

Part 2 – Not Knowing Your Customer How do you know who you can trust and who you can believe? To figure that out, a

My name is Jay McKeown and I have been a designated member (CCP) of the Credit Institute of Canada since 1992.  I am the Past